Promote child account to an adult account on Xbox

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Xbox LIVE determines whether an account is a child account or an adult account based on the age of the account owner. Account owners who are younger than 18 are given child accounts in the United States and the UK. The legal adult age varies by country and region. For example, the adult age in Korea is 20 but in the UK the adult age is 18.

Child accounts are tied to an adult's Microsoft account. The adult account can control Family Settings and restrict some features of Xbox LIVE.

After you reach the age of adulthood (which varies by country and region), you can promote a child account to an adult account. This promotion removes the Family Settings and Xbox LIVE restrictions.

Step by Step
  1. Sign in to Xbox LIVE by using the account that you want to change.
  2. Press the Xbox button on your controller.
  3. Go to your Settings (far right), and then select Account Management.
  4. Find the Your Information option
  5. Select Promote child account.
  6. Note: The age of an account owner is calculated by using the date of birth provided when the account was created. This date cannot be changed. If you entered an incorrect date of birth when you created the account, your only option is to create a new account using the correct date of birth. This option is available only if the date of birth for the account indicates that you have reached the age of adulthood (18 in the United States). The legal adult age varies by country and region.
  7. Follow the on-screen instructions to promote the account.

Additional Notes
  1. If you want to control the console itself - for example, to limit the amount of time the console can be used on a daily basis, or limit the content types that can be viewed on the console - please see Xbox 360 console parental controls. To learn about ESRB Ratings and safe gaming tips, please see

This article applies to the following:
  • Xbox – The second video game console developed by and produced for Microsoft and the successor to the Xbox.

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Updated 18/01/14 @ 08:55 PM Daniel D, Editor